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Customised, web-based software solutions that focus on perfomance and relationship improvement for business partners: suppliers, services providers, key account customers and retail/sales channels.

"The greatest change in the way business is being conducted may be the accelerating growth of relationships based not on ownership but on partnership” Peter Drucker

The new economy has created many challenges to supplier/customer relationships and account management strategies that have combined to increase the importance of supply value to business success, across all industry sectors.

Consequently, supplier performance has never been more crucial to business success than it is today – but traditional account relationships based on longevity, soft-value-adds, and the perceived uniqueness of products and services are becoming extinct.

Now many organisations are using on-line Performance Management tools and techniques to jointly review their business partnerships, agree on action plans to improve performance and better manage the often complex relationships – for mutual benefit.

Performware™ is a suite of e-business software tools that has been adopted by clients to better manage supplier, stakeholder and business partner performance and relationships. It will help you to monitor the performance of key business partners, for both the “back-end”, supply chain and “front-end”, customer-facing parts of your business:

For your

Suppliers & Services Providers

	Direct suppliers that contribute to your product/service.
	Indirect suppliers that provide support services to the business.

For your

Sales/Customer-facing Departments

	Sales Effectiveness – to achieve a world-class sales organisation.
	Sales Force Accelerator - Managing sales-force performance improvement

For your

Key Accounts & Retail/Sales Channels

	Key Account customers - the top 20% of your customers that provide 80% of your business.
	Retail/Sales channels - own stores, franchisees, vendors, dealers, resellers, agencies etc .

Other On-line Tools

	Performance Manager: to automate employee appraisal and talent management processes.
	Decision Maker: to assess key decision options, particularly innovation and product development.

“If you want to have early warnings about possible problems in a relationship and a way to surface issues and to address them collaboratively, you have to have a mechanism to take the temperature of the relationship, comparing its effectiveness up against some agreed metrics, and then talking about the results.” (Source: Vantage Partners)

Contact Information

Ron Latham
Managing Director: (612) 9959 3815; ron.latham@performware.com.au

Contact Information

Send mail to webmaster@lathamconsulting.com.au with questions or comments about this web site.