Home Up Implementation

Services Providers:

Supply and procurement management leaders at many global enterprises have long used Supplier Performance Management (SPM) processes and technologies to measure and improve supply value and improve the performance of suppliers.

 

 

Read summary of Supplier Performance Measurement Benchmark Report, September 2005.

 

Performware™ is a proven, highly flexible and robust platform to enable procurement and other managers to monitor the performance of professional services suppliers of Legal, Accounting, Advertising, IT, Communication, Travel, Outsourced HR services etc and:

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Define any assessment criteria they want to apply (either quantitative or qualitative)
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Prioritise those criteria to define what’s most important – either to them or their supplier.
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Score the performance of suppliers and assess the relationship, with the ability to add free-text comments
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Develop an Action Plan to build on strengths and address weaknesses
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Review progress regularly

 

It is a very user-friendly, on-line tool that provides a systematic relationship management process and facilitates the gathering of performance assessments from multiple touch points, both internally and at suppliers, to assist in effectively managing supplier relationships.

 

We can assist you to design a consistent approach with your defined KPI/SLA metrics and performance criteria and also work with you and your suppliers to rapidly implement your SPM assessment program.  

 

What’s in it for Suppliers? Suppliers who engage in SPM reviews are more able to determine the mix of resources and processes they need to apply to achieve their objectives. In numerous cases this has helped suppliers to better address the needs of the client and create further profitable business opportunities. This is a classic win: win outcome.

 

“The purpose of investing in a relationship with a supplier is to improve their performance in fulfilling the needs of the buying organization, thereby improving the buying organization’s performance and creating mutual benefit.”  

(Source: Chartered Institute of Purchasing & Supply)

 

  More information – Implementation            

Home Up Implementation

 

 

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